PickNdell Privacy Policy

Last Updated: August 1, 2020


At PickNdell our mission is to improve people’s lives with the world’s best pickup and delivery services, providing a platform to help you deliver goods from point A to point B. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how PickNdell does that and how to exercise the choices and rights you have in your information.


The Scope of This Policy

This policy applies to all PickNdell users, including Businesses, Owners and Couriers (including Courier applicants), and to all PickNdell platforms and services, including our apps, websites, features, and other services (collectively, the “PickNdell Platform”). Please remember that your use of the PickNdell Platform is also subject to our Terms of Service.


The Information We Collect

When you use the PickNdell Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:


A. Information You Provide to Us

Account Registration. When you create an account with PickNdell, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Sender profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).


Courier Information. If you apply to be a Courier, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information and vehicle information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you need to deliver, we may also ask for additional business license or permit information. We may need additional information from you at some point after you become a Courier, including information to confirm your identity (like a photo).


Ratings and Feedback. When you rate and provide feedback about Senders or Couriers, we collect all of the information you provide in your feedback.


Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.


B. Information We Collect When You Use the PickNdell Platform

Location Information. Great senders start with an easy and accurate pickup. The PickNdell Platform collects location information (including GPS and WiFi data) differently depending on your PickNdell app settings and device permissions as well as whether you are using the platform as a Sender or Courier:


  • Senders: We collect your device’s precise location when you open and use the PickNdell app, including while the app is running in the background from the time you request a ride until it ends.
  • Couriers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in Available mode. 


Usage Information. We collect information about your use of the PickNdell Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the PickNdell Platform like our apps and websites, including the pages and content you view and the dates and times of your use.


Device Information. We collect information about the devices you use to access the PickNdell Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Courier, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).


Communications Between Senders and Couriers. When a Courier accepts an order, both phone numbers are available to the parties in case there is a need to communicate with each other throughout the process of delivery.


Address Book Contacts. You may set your device permissions to grant PickNdell access to your contact lists and direct PickNdell to access your contact list, for example to help you refer friends to PickNdell. If you do this, we will access and store the names and contact information of the people in your address book.


Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the PickNdell Platform and interact with PickNdell advertisements, to make your PickNdell experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the PickNdell Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the PickNdell Platform.

How We Use Your Information

We use your personal information to:


  • Provide the PickNdell Platform;
  • Maintain the security and safety of the PickNdell Platform and its users;
  • Build and maintain the PickNdell community;
  • Provide customer support;
  • Improve the PickNdell Platform; and
  • Respond to legal proceedings and obligations.


Providing the PickNdell Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:


  • Verify your identity and maintain your account, settings, and preferences;
  • Connect you to your Couriers and track their progress;
  • Calculate prices and process payments;
  • Allow Senders and Couriers to connect regarding their ride and to choose to share their location with others;
  • Communicate with you about your Courier and experience;
  • Collect feedback regarding your experience;
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.


Maintaining the Security and Safety of the PickNdell Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:


  • Authenticate users;
  • Verify that Couriers requirements;
  • Investigate and resolve incidents, accidents, and insurance claims;
  • Encourage safe driving behavior and avoid unsafe activities;
  • Find and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the PickNdell Platform.


Building and Maintaining the PickNdell Community. PickNdell works to be a positive part of the community. We use your personal information to:


  • Communicate with you about events, promotions, elections, and campaigns;
  • Personalize and provide content, experiences, communications, and advertising to promote and grow the PickNdell Platform; and
  • Help facilitate donations you choose to make through the PickNdell Platform.


Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:


  • Investigate and assist you in resolving questions or issues you have regarding the PickNdell Platform; and
  • Provide you support or respond to you.


Improving the PickNdell Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:


  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.


Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.


How We Share Your Information

We do not sell your personal information. To make the PickNdell Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.


A. Sharing Between PickNdell Users

Senders and Couriers.


Sender information shared with Courier: Upon receiving an order request, we share with the Courier the Sender’s pickup location, name, profile photo, rating, Sender statistics (like approximate number of orderrs and years as a Sender), and information the Sender includes in their Sender profile (like preferred pronouns). Upon pickup and during the delivery, we share with the Courier and the Sender each one's phone number. 


Courier information shared with Sender: Upon a Courier accepting a requested delivery order, we will share with the Sender the Courier’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, as well as other information in the Courier’s PickNdell profile, such as information Couriers choose to add and Courier statistics (like approximate number of rides and years as a Courier).


Referral Programs. If you refer someone to the PickNdell Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the PickNdell Platform with that user. For example, a referral source may receive a bonus when you join the PickNdell Platform or complete a certain number of deliveries and would receive such information.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you’re a Sender or a Courier, PickNdell may share the following categories of your personal information for a business purpose to provide you with a variety of the PickNdell Platform’s features and services:


  • Personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number), driver’s license information, and vehicle information;
  • Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
  • Commercial information, such as delivery information, Courier/Sender statistics and feedback, and Courier/Sender transaction history;
  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
  • Location data.


We disclose those categories of personal information to service providers to fulfill the following business purposes:


  • Maintaining and servicing your PickNdell account;
  • Processing or fulfilling deliveries;
  • Providing you customer service;
  • Processing Courier deliveries;
  • Processing Sender applications and payments;
  • Verifying the identity of users;
  • Detecting and preventing fraud;
  • Processing insurance claims;
  • Providing Courier/Sender  loyalty and promotional programs;
  • Providing marketing and advertising services to PickNdell;
  • Providing financing;
  • Providing requested emergency services;
  • Providing analytics services to PickNdell; and
  • Undertaking internal research to develop the PickNdell Platform.

C. For Legal Reasons and to Protect the PickNdell Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:


  • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms of Service;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.


E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the PickNdell Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as deliveries and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.


We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.


Your Rights And Choices Regarding Your Data

As explained more below, PickNdell provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the PickNdell Platform.


Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the PickNdell Platform (such as receiving a notification on new delivery orders or that your package has been delivered).


Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.


Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact PickNdell’s ability to provide you our full range of features and services.


Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the PickNdell Platform.


Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The PickNdell Platform does not currently support Do Not Track requests at this time.


Deleting Your Account. If you would like to delete your PickNdell account, you can user the “Delete My Account” option on your profile page on our website. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.


Children’s Data

PickNdell is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.


Links to Third Party Websites

The PickNdell Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time as the PickNdell Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the PickNdell Platform or by some other method of communication like email. When you use PickNdell, you are agreeing to the most recent terms of this policy.

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.